Tasting Policy:

SophistiKatered offers mobile tasting for your convenience. The best way to know you made the right decision is as simple as a free tasting. Our policy allows two dishes to be tasted at no additional charge. Extra menu items will be charged at regular listing price. To schedule a tasting session, please pick your two menu items and reserve an appointment at least two weeks in advance. One of SophistiKatered's representatives will come to you as long as the location is in the metropolitan Phoenix area.

Deposit and Rental Policy:

Effective July 2001, any event scheduled must be confirmed with a thirty percent deposit. In order to secure the date of the event, the deposit must be made via cash, credit card or certified check only. The deposit secures the event and provides for specific items needed for the event. Once an event is scheduled there is a 72 hour cancellation policy after which all deposits will be forfeited.

Additionally, there will be a refundable $150.00 deposit for catering equipment which include but are not limited to chafing dishes, punch bowls, serving utensils. etc. All equipment must be returned in the manner in which they arrived to receive deposit back. In the case of damage or loss of rentals, the full replacement cost will be charged to credit card on file. In some cases we outsource rentals, in that case a deposit is required to be paid to the outsourced rental company as well as SophistiKatered. Rental company will charge card on file, in the case of loss or damage of rentals.

Cancellation and Refund Policy:

There is a 72 hour cancellation period for all events scheduled, after which all deposits will be forfeited. There are no refunds. In case of extra-ordinary situations, refunds will take 2-3 weeks to process in the form of a check only.

Set up Policy:

In the event that an event needs to be set up sooner than two hours before the start time of the event, there will be a $100.00 charge in addition to a hourly charge of $10.00 (per set up crew member) to be paid to set up crew. Events with servers exceeding four hours will be charged an extra $50.00 per hour.

Customer Referral Policy:

SophistiKatered appreciates referrals, so there are incentives for our customers. For a referral that schedules and follows through with an event of 50 or more people, SophistiKatered will take 15% off your event and for every other referral, you will receive an additional 5% off. The only criteria to meet is that your referral must pay the deposit and not cancel the event.

Vendor Referral Policy:

SophistiKatered can refer other vendors to you. The vendors include but are not limited to Disc Jockey's. Decorators. Photographers, Videographers, Florists, Bartenders, etc. From time to time these vendors may contact you, if you use their services you may receive a discount on their services. Additionally, SophistiKatered will not be held liable for any circumstances arising from use of reffered vendors. Reffered Vendors are seperate companies from SophistiKatered and use of their services is at own risk.

Payment Policy:

Payment for services must be made in full at least 24 hours prior to time of delivery. Payment can be made on delivery day with prior arrangements. The deposit will be deducted from final bill. There will be a 22% gratuity added to the subtotal price for all served events (events where servers are present including buffet set up). The gratuity is 32% on holidays. Charges for additional services is not included in the per person charge or flat charge, these charges will be itemized on your invoice. Special orders paid at time of reservation.

Delivery and Pick up:

SophistiKatered delivers free of charge within a 5 mile radius, after which a minimum $25.00 (each way) delivery and pick up charge will be assessed. Effective Jan 2007, a feul surcharge will be billed to invoice depending on delivery area. In the event that a SophistiKatered staff member must make a trip(s) to event location prior to event, the surcharge will be charged for each visit.

Credit Card Policy:

In scheduling an event in the amount of $500 or more, a credit card must be on file.  Events requiring rental services must have credit card on file. There may be a 3% credit card handling fee assessed to credit card payments.

Check Acceptance Policy:

Business and Certified Checks will be accepted. Personal Checks are only accepted with bank balance verification. In the event of a returned check  for NSF a $35.00 fee will be assessed. Alternate form of payment must be used in paying NSF fee. SophistiKatered reserves the right to refuse any check at any given time.

Food Service:

Effective November 24, 2005, SophistiKatered Catering will not serve any other food prepared by other vendors at events when food by SophistiKatered is also served. The foods may be present but must be separate and labeled for liability purposes, SophistiKatered servers will be prohibited from serving. In the case of an event where other foods are present, SophistiKatered reserves the right to clearly label and distinguish from such foods. SophisitiKatered servers are available to reserve for private events.

SophistiKatered offers professional servers at 22% gratuity for a 2 hour event. Events over two hours will be charged $25 an hour per server.

Clean up Policy:

A clean up fee of $250.00 (for 2 hours) will be charged for events requiring clean up. The fee covers clearing of tables, cleaning of dishes, glasses, and utensils, trash disposal, minor floor clean up, and wipe down of buffet tables. Additional clean up time may be purchased at $50.00 per hour. Some menu prices already include clean up fee.